Originally from Kingston, Jamaica, Paul Herdsman did not have any entrepreneurial experience before starting his own business in 2014. NICE Global came from a simple concept– people get very frustrated when talking to automated machines. Herdsman took the initiative to create a business that would address this issue.
It has happened to almost everyone while calling a company it seems impossible to get where you want. Instead, an automated voice incorrectly interprets answers making callers more and more upset as the call progresses. These phone calls can actually result in reduced customer satisfaction. Businesses can suffer from reduced sales and negative word-of-mouth. Find More Information Here.
NICE Global, located in Montego Bay, Jamaica, has created a solution to consumer’s complaints about automated phone answering systems. NICE Global ensures that customers always reach a live employee every call. Company founder Paul Herdsman ensured that his business would succeed through hard work, dedication, and innovative strategies. Herdsman recently shared some of his best advice that has led to NICE Global’s success in his article 12 Success Tips for Entrepreneurs From NICE Global CO-Founder Paul Herdsman.
Some of them are listed below:
- Businesses should solve a problem
- Create an inviting company culture
- Invest in employees through adequate training
- Offer employee rewards for hard work
- Carefully choose new employees
Herdsman has followed his own advice thoroughly; his company offers a solution to a problem many organizations have. Paul Herdsman has also strived to make his employees happier and more productive through efforts to ensure that each employee has all of the training necessary to succeed in their position. He also knows the power of employee retention which he is why has an amiable work culture and employee rewards. Finally, Paul Herdsman instituted an employee referral system as a way to find new employees. These efforts have led to an internationally successful company under his leadership with a bright future.